Celebrity Cruises: * minute hold to get thru

A Celebrity Cruises customer review by GetHuman user ~John Swift from November 28th, 2017

Background on ~John Swift's case

GetHuman: ~John Swift - can you tell our other Celebrity Cruises customers when your case took place?
~John Swift: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Celebrity Cruises, and if so, how?
~John Swift: I used the 800-647-2251 number I found for on the GetHuman Celebrity Cruises customer phone number page I was on: Celebrity Cruises Customer Service Phone Number
GetHuman: And which of these common Celebrity Cruises customer issues best describes the reason you wanted to talk to them?
(Shows ~John Swift a list of common Celebrity Cruises problems)
~John Swift: "Complaint" was why I was trying to call.

~John Swift's review of Celebrity Cruises customer service

GetHuman: So how would you sum up your experience for GetHuman's Celebrity Cruises customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Swift: * minute hold to get thru
GetHuman: Let's quantify your experience contacting Celebrity Cruises. On a scale of 1 to 5, how easy is it go get help on a Celebrity Cruises problem?
~John Swift: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Swift: I'd give them a five out of five on communication.
GetHuman: And what about Celebrity Cruises's ability to quickly and effectively address your problem?
~John Swift: For that I would say four out of five.
GetHuman: And finally- any advice for other Celebrity Cruises customers?
~John Swift: Call them early in the day or late. Don't forget any personal or account information you might need for Celebrity Cruises to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Swift taken from his Celebrity Cruises customer service problem that occurred on November 22nd, 2017.

Celebrity Cruises

3.14 of 5 stars | 42 reviews

~John Swift's Celebrity Cruises Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Celebrity Cruises, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Celebrity Cruises in any way.

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