CenturyLink: Century Link Sent my bill to the wrong address...
A CenturyLink customer review by GetHuman user ~kassb1952 from November 21st, 2017
Background on ~kassb1952's case
GetHuman: ~kassb1952 - can you tell our other CenturyLink customers when your case took place?
~kassb1952: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~kassb1952 a list of common CenturyLink problems)
~kassb1952: "Change plan" was why I was trying to call.
~kassb1952's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kassb1952: Century Link Sent my bill to the wrong address and we did not receive it for three months. When we finally straightened it out (so we thought and got the bill sent to the right address and paid what we thought was a full amount they still billed for **.** arrears. We have been trying to find out what the source of this amount is. This time we may have finally cleared it up. But I am marking this exchange as not settled until I see next months bill and find if it is accurate.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~kassb1952: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kassb1952: I'd give them a three out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~kassb1952: For that I would say four out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~kassb1952: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kassb1952 taken from his CenturyLink customer service problem that occurred on November 11th, 2017.