Ceva Logistics: Not the best carrier in the world

A Ceva Logistics customer review by GetHuman user GetHuman-20397 from November 27th, 2017

Background on GetHuman-20397's case

GetHuman: GetHuman-20397 - can you tell our other Ceva Logistics customers when your case took place?
GetHuman-20397: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Ceva Logistics, and if so, how?
GetHuman-20397: I used the 800-888-4949 number I found for on the GetHuman Ceva Logistics customer phone number page I was on: Ceva Logistics Customer Service Phone Number
GetHuman: And which of these common Ceva Logistics customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20397 a list of common Ceva Logistics problems)
GetHuman-20397: "Track item" was why I was trying to call.

GetHuman-20397's review of Ceva Logistics customer service

GetHuman: So how would you sum up your experience for GetHuman's Ceva Logistics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20397: Not the best carrier in the world
GetHuman: Let's quantify your experience contacting Ceva Logistics. On a scale of 1 to 5, how easy is it go get help on a Ceva Logistics problem?
GetHuman-20397: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20397: I'd give them a four out of five on communication.
GetHuman: And what about Ceva Logistics's ability to quickly and effectively address your problem?
GetHuman-20397: For that I would say three out of five.
GetHuman: And finally- any advice for other Ceva Logistics customers?
GetHuman-20397: Call them early in the day or late. Don't forget any personal or account information you might need for Ceva Logistics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20397 taken from his Ceva Logistics customer service problem that occurred on November 19th, 2017.

Ceva Logistics

2.94 of 5 stars | 95 reviews

GetHuman-20397's Ceva Logistics Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ceva Logistics, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ceva Logistics in any way.

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