Charlotte Observer: Custer service line inoperative. Keeps cutting...
A Charlotte Observer customer review by GetHuman user ~Ronald Gimla from November 21st, 2017
Background on ~Ronald Gimla's case
GetHuman: ~Ronald Gimla - can you tell our other Charlotte Observer customers when your case took place?
~Ronald Gimla: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Charlotte Observer, and if so, how?
GetHuman: And which of these common Charlotte Observer customer issues best describes the reason you wanted to talk to them?
(Shows ~Ronald Gimla a list of common Charlotte Observer problems)
~Ronald Gimla: "Cancel subscription" was why I was trying to call.
~Ronald Gimla's review of Charlotte Observer customer service
GetHuman: So how would you sum up your experience for GetHuman's Charlotte Observer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ronald Gimla: Custer service line inoperative. Keeps cutting me off during wait. I simply want my paper for today since it was not delivered. Actually the whole neighborhood did not get a paper. Perhaps if I miss your due date for billing, I can send my payment a few weeks later! You need to get a new customer service manager who is customer focused. *Ron Gimla**** *** ****
GetHuman: Let's quantify your experience contacting Charlotte Observer. On a scale of 1 to 5, how easy is it go get help on a Charlotte Observer problem?
~Ronald Gimla: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ronald Gimla: I'd give them a one out of five on communication.
GetHuman: And what about Charlotte Observer's ability to quickly and effectively address your problem?
~Ronald Gimla: For that I would say five out of five.
GetHuman: And finally- any advice for other Charlotte Observer customers?
~Ronald Gimla: Call them early in the day or late. Don't forget any personal or account information you might need for Charlotte Observer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ronald Gimla taken from his Charlotte Observer customer service problem that occurred on November 14th, 2017.