Chase Auto Finance: put on hold then disconnected* twice
A Chase Auto Finance customer review by GetHuman user ~Tom Woodward from November 25th, 2017
Background on ~Tom Woodward's case
GetHuman: ~Tom Woodward - can you tell our other Chase Auto Finance customers when your case took place?
~Tom Woodward: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom Woodward a list of common Chase Auto Finance problems)
~Tom Woodward: "Repayment question" was why I was trying to call.
~Tom Woodward's review of Chase Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom Woodward: put on hold then disconnected* twice
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
~Tom Woodward: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom Woodward: I'd give them a four out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
~Tom Woodward: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
~Tom Woodward: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom Woodward taken from his Chase Auto Finance customer service problem that occurred on November 23rd, 2017.