Chase Home Finance: terrible

A Chase Home Finance customer review by GetHuman user GetHuman-287414 from November 28th, 2017

Background on GetHuman-287414's case

GetHuman: GetHuman-287414 - can you tell our other Chase Home Finance customers when your case took place?
GetHuman-287414: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman-287414: I used the 800-848-9136 number I found for on the GetHuman Chase Home Finance customer phone number page I was on: Chase Home Finance Customer Service Phone Number
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-287414 a list of common Chase Home Finance problems)
GetHuman-287414: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-287414's review of Chase Home Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-287414: terrible
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
GetHuman-287414: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-287414: I'd give them a five out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
GetHuman-287414: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
GetHuman-287414: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-287414 taken from his Chase Home Finance customer service problem that occurred on November 21st, 2017.

Chase Home Finance

3.67 of 5 stars | 32 reviews

GetHuman-287414's Chase Home Finance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Chase Home Finance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Chase Home Finance in any way.

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