Chegg: no holding, great service ! thanks !
A Chegg customer review by GetHuman user ~Estela Bisquera from November 21st, 2017
Background on ~Estela Bisquera's case
GetHuman: ~Estela Bisquera - can you tell our other Chegg customers when your case took place?
~Estela Bisquera: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Estela Bisquera a list of common Chegg problems)
~Estela Bisquera: "Cancel order" was why I was trying to call.
~Estela Bisquera's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Estela Bisquera: no holding, great service ! thanks !
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Estela Bisquera: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Estela Bisquera: I'd give them a three out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Estela Bisquera: For that I would say two out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Estela Bisquera: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Estela Bisquera taken from his Chegg customer service problem that occurred on November 19th, 2017.