Chevron: I spoke with a representative named John. He h...
A Chevron customer review by GetHuman user ~Globewalker from November 19th, 2017
Background on ~Globewalker's case
GetHuman: ~Globewalker - can you tell our other Chevron customers when your case took place?
~Globewalker: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Chevron, and if so, how?
GetHuman: And which of these common Chevron customer issues best describes the reason you wanted to talk to them?
(Shows ~Globewalker a list of common Chevron problems)
~Globewalker: "None of those really matches why I wanted to call Chevron that day." was why I was trying to call.
~Globewalker's review of Chevron customer service
GetHuman: So how would you sum up your experience for GetHuman's Chevron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Globewalker: I spoke with a representative named John. He helped me to resolve an issue with my bank card holder.I attempted to purchase gas at a closed station and a hold was placed on my card although no gas was ever purchased. John was very patient and held on the line with me and then provided the information required to get the holds removed.
GetHuman: Let's quantify your experience contacting Chevron. On a scale of 1 to 5, how easy is it go get help on a Chevron problem?
~Globewalker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Globewalker: I'd give them a four out of five on communication.
GetHuman: And what about Chevron's ability to quickly and effectively address your problem?
~Globewalker: For that I would say one out of five.
GetHuman: And finally- any advice for other Chevron customers?
~Globewalker: Call them early in the day or late. Don't forget any personal or account information you might need for Chevron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Globewalker taken from his Chevron customer service problem that occurred on November 15th, 2017.