Chevron: No communication. Not even a "Please hold mess...

A Chevron customer review by GetHuman user ~Time Honored since 1970 from November 21st, 2017

Background on ~Time Honored since 1970's case

GetHuman: ~Time Honored since 1970 - can you tell our other Chevron customers when your case took place?
~Time Honored since 1970: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Chevron, and if so, how?
~Time Honored since 1970: I used the 925-842-3232 number I found for on the GetHuman Chevron customer phone number page I was on: Chevron Customer Service Phone Number
GetHuman: And which of these common Chevron customer issues best describes the reason you wanted to talk to them?
(Shows ~Time Honored since 1970 a list of common Chevron problems)
~Time Honored since 1970: "None of those really matches why I wanted to call Chevron that day." was why I was trying to call.

~Time Honored since 1970's review of Chevron customer service

GetHuman: So how would you sum up your experience for GetHuman's Chevron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Time Honored since 1970: No communication. Not even a "Please hold messsage." For such a large corporation to have such poor customer response is completely irresponsible.
GetHuman: Let's quantify your experience contacting Chevron. On a scale of 1 to 5, how easy is it go get help on a Chevron problem?
~Time Honored since 1970: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Time Honored since 1970: I'd give them a five out of five on communication.
GetHuman: And what about Chevron's ability to quickly and effectively address your problem?
~Time Honored since 1970: For that I would say one out of five.
GetHuman: And finally- any advice for other Chevron customers?
~Time Honored since 1970: Call them early in the day or late. Don't forget any personal or account information you might need for Chevron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Time Honored since 1970 taken from his Chevron customer service problem that occurred on November 14th, 2017.

Chevron

2.55 of 5 stars | 4 reviews

~Time Honored since 1970's Chevron Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Chevron, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Chevron in any way.

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