Chicago Tribune: I received a letter from a collection agency to...
A Chicago Tribune customer review by GetHuman user ~Lora Smith from November 21st, 2017
Background on ~Lora Smith's case
GetHuman: ~Lora Smith - can you tell our other Chicago Tribune customers when your case took place?
~Lora Smith: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Chicago Tribune, and if so, how?
GetHuman: And which of these common Chicago Tribune customer issues best describes the reason you wanted to talk to them?
(Shows ~Lora Smith a list of common Chicago Tribune problems)
~Lora Smith: "Cancel subscription" was why I was trying to call.
~Lora Smith's review of Chicago Tribune customer service
GetHuman: So how would you sum up your experience for GetHuman's Chicago Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lora Smith: I received a letter from a collection agency today for the Chicago Tribune. I had previously called the newspaper and told them, on three different occasions, that the paper was not being delivered to me and that I refused to pay the $**.** bill. Today, Suzie in Customer Service, actually listened to me and hopefully the problem and the bill have been taken care of. Thank-you Suzie.
GetHuman: Let's quantify your experience contacting Chicago Tribune. On a scale of 1 to 5, how easy is it go get help on a Chicago Tribune problem?
~Lora Smith: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lora Smith: I'd give them a two out of five on communication.
GetHuman: And what about Chicago Tribune's ability to quickly and effectively address your problem?
~Lora Smith: For that I would say one out of five.
GetHuman: And finally- any advice for other Chicago Tribune customers?
~Lora Smith: Call them early in the day or late. Don't forget any personal or account information you might need for Chicago Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lora Smith taken from his Chicago Tribune customer service problem that occurred on November 17th, 2017.