Citi Mortgage Customer Reviews - Page 2

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Citi Mortgage Ratings Summary

SUPPORT QUALITY
1.9
OUT OF 5
COMMUNICATION
2.2
OUT OF 5
RESPONSIVENESS
24.5
MINUTES - AVERAGE
OVERALL RATING
2.4
OUT OF 5


See how Citi Mortgage has done over time on our Citi Mortgage ratings page.
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Recent Citi Mortgage Reviews 16 - 30 of 30

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 by Anonymous - from 2 yrs ago

I have been calling for over 6 hours & go thru all the prompts only to get a busy signal!!!! So frustrating!!! Read full review ›
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 by Anonymous - from 2 yrs ago

Be on hold long enough for the phone to hang up on you by itself Read full review ›
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 by Anonymous - from 2 yrs ago

Maybe I will finally get my problems corrected. Will have to wait and see if I get any more nasty letters. Read full review ›
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 by Anonymous - from 2 yrs ago

I have called EVERY number on the CitiMortgage site to no avail... This worked to get me to a real, live person - thank you!!!!!!!!!!!!!!!!! Read full review ›
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 by E. Pelusio - from 2 yrs ago

10 minutes getting through their 800 number is ridiculous, not to mention how many times you are asked to repeat the same info. Then when yo Read full review ›
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 by Anonymous - from 2 yrs ago

Never got through. Looking for another mortgage company. Read full review ›
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 by Anonymous - from 2 yrs ago

2 tries to get to someone to help. Language was a problem, but finally got the job done. Very average. Read full review ›
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 by Anonymous - from 2 yrs ago

via phone the sevice offered was poor Read full review ›
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 by Anonymous - from 2 yrs ago

If I want info, I go online. If I call, I want a HUMAN. Read full review ›
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 by NCBC - from 2 yrs ago

If I could change mortgage companies I would. I have never been treated so poorly for so long by so many people in so many different departm Read full review ›
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 by st96f49t - from 2 yrs ago

I got a human surprisingly quickly. Read full review ›
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 by gb2009 - from 2 yrs ago

terrible customer service Read full review ›
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 by Unhappy - from 2 yrs ago

We have been routed through the whole system and have come to realize that these people live in a "siloed" world where there is almost no ac Read full review ›
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 by Angels40 - from 2 yrs ago

They have taken tax money out of escrow but it never reached the Tax Office. Then they did it again. Now I am out over $677. Their service i Read full review ›
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 by Roxanne - from 2 yrs ago

I was left a message to call and I am trying to call and talk to someone but I will not be callin back again. Your service is HORRIBLE...I Read full review ›
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