CitiMortgage: Excellent. Reached a live person who handled m...
A CitiMortgage customer review by GetHuman user ~Satisfied customer from November 21st, 2017
Background on ~Satisfied customer's case
GetHuman: ~Satisfied customer - can you tell our other CitiMortgage customers when your case took place?
~Satisfied customer: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to CitiMortgage, and if so, how?
GetHuman: And which of these common CitiMortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Satisfied customer a list of common CitiMortgage problems)
~Satisfied customer: "Extension" was why I was trying to call.
~Satisfied customer's review of CitiMortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's CitiMortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Satisfied customer: Excellent. Reached a live person who handled my issues
GetHuman: Let's quantify your experience contacting CitiMortgage. On a scale of 1 to 5, how easy is it go get help on a CitiMortgage problem?
~Satisfied customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Satisfied customer: I'd give them a five out of five on communication.
GetHuman: And what about CitiMortgage's ability to quickly and effectively address your problem?
~Satisfied customer: For that I would say two out of five.
GetHuman: And finally- any advice for other CitiMortgage customers?
~Satisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for CitiMortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Satisfied customer taken from his CitiMortgage customer service problem that occurred on November 19th, 2017.