Citibank: Unbelivable I spoke with an actual person in...
A Citibank customer review by GetHuman user ~Ana Banana from November 24th, 2017
Background on ~Ana Banana's case
GetHuman: ~Ana Banana - can you tell our other Citibank customers when your case took place?
~Ana Banana: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~Ana Banana a list of common Citibank problems)
~Ana Banana: "Complaint" was why I was trying to call.
~Ana Banana's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ana Banana: Unbelivable I spoke with an actual person in * minute wait and he solve my problem.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~Ana Banana: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ana Banana: I'd give them a one out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~Ana Banana: For that I would say two out of five.
GetHuman: And finally- any advice for other Citibank customers?
~Ana Banana: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ana Banana taken from his Citibank customer service problem that occurred on November 16th, 2017.