Classmates.com: Basically no customer service in a timely manne...
A Classmates.com customer review by GetHuman user ~Mark Margolis from November 22nd, 2017
Background on ~Mark Margolis's case
GetHuman: ~Mark Margolis - can you tell our other Classmates.com customers when your case took place?
~Mark Margolis: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mark Margolis a list of common Classmates.com problems)
~Mark Margolis: "Recover Account" was why I was trying to call.
~Mark Margolis's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mark Margolis: Basically no customer service in a timely manner, want to cancel and they make it very difficult, I do not want any. More charges on my card.If I ran a business like this I would be out of business , not to mention a lot of complaints to BBB , Mark Margolis,phone**********
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~Mark Margolis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mark Margolis: I'd give them a two out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~Mark Margolis: For that I would say one out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~Mark Margolis: Call them early in the day or late. Don't forget any personal or account information you might need for Classmates.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mark Margolis taken from his Classmates.com customer service problem that occurred on November 18th, 2017.