Clear: I could not under stand the gentleman trying to...

A Clear customer review by GetHuman user ~bully girl from November 27th, 2017

Background on ~bully girl's case

GetHuman: ~bully girl - can you tell our other Clear customers when your case took place?
~bully girl: Yes. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Clear, and if so, how?
~bully girl: I used the 855-253-2763 number I found for on the GetHuman Clear customer phone number page I was on: Clear Customer Service Phone Number
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows ~bully girl a list of common Clear problems)
~bully girl: "Update account information" was why I was trying to call.

~bully girl's review of Clear customer service

GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bully girl: I could not under stand the gentleman trying to help me.My service keeps going down. This ma kept asking me to move the modem and point it at some academy on a street I have never heard off. It was a very bizarre service call. I gave up and hung up. I know sprint is dropping clear in november,but I am paying ** dollars a month for terrible service.
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
~bully girl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bully girl: I'd give them a one out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
~bully girl: For that I would say one out of five.
GetHuman: And finally- any advice for other Clear customers?
~bully girl: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bully girl taken from his Clear customer service problem that occurred on November 26th, 2017.

Clear

1.33 of 5 stars | 28 reviews

~bully girl's Clear Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Clear, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Clear in any way.

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