Columbia House: Unable to communicate with a Customer Representative.

A Columbia House customer review by GetHuman user ~TONY pAGE from November 26th, 2017

Background on ~TONY pAGE's case

GetHuman: ~TONY pAGE - can you tell our other Columbia House customers when your case took place?
~TONY pAGE: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Columbia House, and if so, how?
~TONY pAGE: I used the 716-250-5710 number I found for on the GetHuman Columbia House customer phone number page I was on: Columbia House Customer Service Phone Number
GetHuman: And which of these common Columbia House customer issues best describes the reason you wanted to talk to them?
(Shows ~TONY pAGE a list of common Columbia House problems)
~TONY pAGE: "None of those really matches why I wanted to call Columbia House that day." was why I was trying to call.

~TONY pAGE's review of Columbia House customer service

GetHuman: So how would you sum up your experience for GetHuman's Columbia House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TONY pAGE: Unable to communicate with a Customer Representative.
GetHuman: Let's quantify your experience contacting Columbia House. On a scale of 1 to 5, how easy is it go get help on a Columbia House problem?
~TONY pAGE: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TONY pAGE: I'd give them a two out of five on communication.
GetHuman: And what about Columbia House's ability to quickly and effectively address your problem?
~TONY pAGE: For that I would say one out of five.
GetHuman: And finally- any advice for other Columbia House customers?
~TONY pAGE: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TONY pAGE taken from his Columbia House customer service problem that occurred on November 19th, 2017.

Columbia House

2.86 of 5 stars | 58 reviews

~TONY pAGE's Columbia House Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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