Chatted with Comcast days ago and was promised...
A Comcast customer review by GetHuman user ~Sam from November 20th, 2017
Background on ~Sam's case
GetHuman: ~Sam - can you tell our other Comcast customers when your case took place?
~Sam: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Sam a list of common Comcast problems)
~Sam: "Pay bill" was why I was trying to call.
~Sam's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sam: Chatted with Comcast days ago and was promised for the *th time a crew would be out to dig an area for cable. This has been going on for nearly * months and lots of broken promises.*How a company can ignore customer service is so beyond what I have ever experienced, it boggles the mind. I have a temp. cable running across my property and my neighbors. It was supposed to be addressed the beginning of January.*Never have I seen such a screwed up company. And the joke is, they have purchased Time Warner Cable and will inherit another ** million customers. How can they even think they can handle them when they cannot satisfy us? *When you call you get someone in Mexico, the Philippines, or South America somewhere, never in the U.S. *Had I known this ahead of time, I'd have gone with another provider, one that actually provides service.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Sam: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sam: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Sam: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Sam: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sam taken from his Comcast customer service problem that occurred on November 11th, 2017.