Comcast: Chat window never opens. I stay there looking a...

A Comcast customer review by GetHuman user ~AnotherSatified Customer from November 21st, 2017

Background on ~AnotherSatified Customer's case

GetHuman: ~AnotherSatified Customer - can you tell our other Comcast customers when your case took place?
~AnotherSatified Customer: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
~AnotherSatified Customer: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~AnotherSatified Customer a list of common Comcast problems)
~AnotherSatified Customer: "Account access" was why I was trying to call.

~AnotherSatified Customer's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AnotherSatified Customer: Chat window never opens. I stay there looking at a blank page. Shocking isn't it?? NOT!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~AnotherSatified Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AnotherSatified Customer: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~AnotherSatified Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~AnotherSatified Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AnotherSatified Customer taken from his Comcast customer service problem that occurred on November 16th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~AnotherSatified Customer's Comcast Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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