Comcast: The Worst support I ever Got, She did not under...

A Comcast customer review by GetHuman user ~Pissed of customer from November 21st, 2017

Background on ~Pissed of customer's case

GetHuman: ~Pissed of customer - can you tell our other Comcast customers when your case took place?
~Pissed of customer: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Pissed of customer: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed of customer a list of common Comcast problems)
~Pissed of customer: "Billing" was why I was trying to call.

~Pissed of customer's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed of customer: The Worst support I ever Got, She did not understand my billing problem but just tried to read the lines from her screen.They are chargin me * times of my actual bill and tried to justified but unable to d. Then she return my call to main manue without talking to me
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Pissed of customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed of customer: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Pissed of customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Pissed of customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed of customer taken from his Comcast customer service problem that occurred on November 14th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Pissed of customer's Comcast Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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