Comcast: Hi, *My name is Taylor Matthews and I am trying...
A Comcast customer review by GetHuman user ~matthews167 from November 21st, 2017
Background on ~matthews167's case
GetHuman: ~matthews167 - can you tell our other Comcast customers when your case took place?
~matthews167: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~matthews167 a list of common Comcast problems)
~matthews167: "Cancel service" was why I was trying to call.
~matthews167's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~matthews167: Hi, *My name is Taylor Matthews and I am trying to get in touch with someone about a few issues that I have with xfinity*Comcast. I am a new customer and I have not had a great start! I just moved into a new home and I have always been an att customer but I wanted to see what my options where so I googled Internet providers and one of the companies that was listed was Comcast. I thought why not try something new so I ordered Comcast internet and I was going to go with direct tv for the tv. I did not have a chance to order direct tv due to coming home one night and having my neighbors upset with someone going in there back yard without permission and then a bright long cable going over my fence into there yard. I also noticed that person who set up my service drilled a hole into the side of my home and did not inform anyone that he was doing so. By all of that happing my Hoa President informed me that I would be fined a fee every day until the cable was removed from the side of my hom
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~matthews167: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~matthews167: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~matthews167: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~matthews167: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~matthews167 taken from his Comcast customer service problem that occurred on November 18th, 2017.