Comcast: I STILL HAVE NO PHONE SERVICE. I WAS ABLE TO JU...
A Comcast customer review by GetHuman user ~JOHN from November 21st, 2017
Background on ~JOHN's case
GetHuman: ~JOHN - can you tell our other Comcast customers when your case took place?
~JOHN: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~JOHN a list of common Comcast problems)
~JOHN: "Equipment Trouble" was why I was trying to call.
~JOHN's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JOHN: I STILL HAVE NO PHONE SERVICE. I WAS ABLE TO JUST CALL OUT AT ONE TIME, NOW I CAN'T EVEN DO THAT. IT HAS BEEN EASTER AND I JUST HAD * MAJOR SURGERIES WHICH DOCTORS AND NURSES CAN'T GET IN TOUCH WITH ME NEVER MIND IF I FALL!!! THIS HAS BEEN THE *TH DAY AND COUNTLESS CALLS NOW. I THOUGHT YOU WERE THE BEST COMMUNICATION PEOPLE, I WOULD HATE TO SEE THE WORST. I DON'T EVEN KNOW MY PHONE NUMBER? SO I AM LEFT WITH NO PHONE, CAN'T CALL OUT AND NOBODY CAN CALL ME. I can not even call ***. Every time I call It's the same thing. *Oh, When I ordered showtime it took * calls and * visits to the main office to straight it out. This is sick or what? DUH
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~JOHN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JOHN: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~JOHN: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~JOHN: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JOHN taken from his Comcast customer service problem that occurred on November 14th, 2017.