Since signing up for Comcast a month ago I h...
A Comcast customer review by GetHuman user ~angel2229 from November 22nd, 2017
Background on ~angel2229's case
GetHuman: ~angel2229 - can you tell our other Comcast customers when your case took place?
~angel2229: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~angel2229 a list of common Comcast problems)
~angel2229: "Account access" was why I was trying to call.
~angel2229's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angel2229: Since signing up for Comcast a month ago I have had nothing but problems. My cable is not working right I can not get infantry to work right it skips like a dvd player and my internet goes in and out. I have had * scheduled appointments the first tech was a hour late and that was to start my service the second tech did not show up and now the third tech is yep your right late again. and every time I call customer service they give me excuses and do nothing to help me.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~angel2229: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angel2229: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~angel2229: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~angel2229: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angel2229 taken from his Comcast customer service problem that occurred on November 20th, 2017.