Comcast residential customer service *****! Per...

A Comcast customer review by GetHuman user ~Comcrap Crazy from November 23rd, 2017

Background on ~Comcrap Crazy's case

GetHuman: ~Comcrap Crazy - can you tell our other Comcast customers when your case took place?
~Comcrap Crazy: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Comcrap Crazy: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Comcrap Crazy a list of common Comcast problems)
~Comcrap Crazy: "Service problem" was why I was trying to call.

~Comcrap Crazy's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Comcrap Crazy: Comcast residential customer service *****! Period........
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Comcrap Crazy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Comcrap Crazy: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Comcrap Crazy: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Comcrap Crazy: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Comcrap Crazy taken from his Comcast customer service problem that occurred on November 14th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Comcrap Crazy's Comcast Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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