Comcast: Called at *pm re. outage. Didn't even let me ge...

A Comcast customer review by GetHuman user ~Unhappy in Kitsap from November 23rd, 2017

Background on ~Unhappy in Kitsap's case

GetHuman: ~Unhappy in Kitsap - can you tell our other Comcast customers when your case took place?
~Unhappy in Kitsap: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Unhappy in Kitsap: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy in Kitsap a list of common Comcast problems)
~Unhappy in Kitsap: "Cancel Service" was why I was trying to call.

~Unhappy in Kitsap's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy in Kitsap: Called at *pm re. outage. Didn't even let me get to a person. Recorded msg said they knew and it would be restored by *pm. *pm still no service and still no live person. Still recorded msg but with no time frame and that they're working on it around the clock. Since this is also my internet provider, I don't have that either. Guess I'll be paying data chrgs on my cell this month. I wish WAVE were available here. I would dump Comcast and go elsewhere!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Unhappy in Kitsap: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy in Kitsap: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Unhappy in Kitsap: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Unhappy in Kitsap: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy in Kitsap taken from his Comcast customer service problem that occurred on November 19th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Unhappy in Kitsap's Comcast Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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