Comcast: IF I DO NOT GET THE CORRECT HELP I WILL STOP MY...
A Comcast customer review by GetHuman user ~mrs. barbara owens from November 23rd, 2017
Background on ~mrs. barbara owens's case
GetHuman: ~mrs. barbara owens - can you tell our other Comcast customers when your case took place?
~mrs. barbara owens: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~mrs. barbara owens a list of common Comcast problems)
~mrs. barbara owens: "Setup service" was why I was trying to call.
~mrs. barbara owens's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrs. barbara owens: IF I DO NOT GET THE CORRECT HELP I WILL STOP MY SERVICE AT HOME AND THE COTTAGE*
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~mrs. barbara owens: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrs. barbara owens: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~mrs. barbara owens: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~mrs. barbara owens: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrs. barbara owens taken from his Comcast customer service problem that occurred on November 16th, 2017.