I'm very upset with the way Comcast has treated...
A Comcast customer review by GetHuman user ~Tammie from November 23rd, 2017
Background on ~Tammie's case
GetHuman: ~Tammie - can you tell our other Comcast customers when your case took place?
~Tammie: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Tammie a list of common Comcast problems)
~Tammie: "Update account information" was why I was trying to call.
~Tammie's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tammie: I'm very upset with the way Comcast has treated my family. I was offered a triple play as a promotion for $***.** for one yr which was suppose to include high speed internet, phone with Id caller, and the same channels I had before I was switched over. I was not able to get the offer that I was signed up for b*c the agent didn't put the codes in after I had asked several times about the package I would have. I asked what all came with the Triple Play & after I made sure & constantly repeated the bundle & the price to the rep. I have spoken with over ** different reps. I have spoken with every dept that Comcast has. I have put ** miles on my Suv running back*forth to Comcast, used my gas, & time, I had to return * boxes in one day on *******. I was in & out & in that heat all day & my health is extremely bad.I'm on oxygen ****. I had to bring my daughter out with me after she got out of school & to add to all I have been through it started thundering, lighting, and raining so hard that
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Tammie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tammie: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Tammie: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Tammie: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tammie taken from his Comcast customer service problem that occurred on November 14th, 2017.