Comcast: after several attempts of speaking with a perso...
A Comcast customer review by GetHuman user ~alex radi from November 23rd, 2017
Background on ~alex radi's case
GetHuman: ~alex radi - can you tell our other Comcast customers when your case took place?
~alex radi: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~alex radi a list of common Comcast problems)
~alex radi: "Account access" was why I was trying to call.
~alex radi's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alex radi: after several attempts of speaking with a person without been disconnected nothing was done.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~alex radi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alex radi: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~alex radi: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~alex radi: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alex radi taken from his Comcast customer service problem that occurred on November 19th, 2017.