Comcast: Too soon to say... hopeful but not stupid. Com...
A Comcast customer review by GetHuman user ~Unhappy Pet Owner from November 24th, 2017
Background on ~Unhappy Pet Owner's case
GetHuman: ~Unhappy Pet Owner - can you tell our other Comcast customers when your case took place?
~Unhappy Pet Owner: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Pet Owner a list of common Comcast problems)
~Unhappy Pet Owner: "Change plan" was why I was trying to call.
~Unhappy Pet Owner's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Pet Owner: Too soon to say... hopeful but not stupid. Comcast came onto my property and dug a *ft deep hole - without my knowledge or consent (fyi - I'm NOT a customer). They dug from the vacant house next door for some reason. When I got home I couldn't find one of my * month old Shih Tzu puppies - until I looked in the HOLE!!! After more than an hour we got her out but her eye was severely damaged. Spent several hours and $*,**** for surgery. Been promised SEVERAL times a return call but no luck. Guess we'll see what happens this time.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Unhappy Pet Owner: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Pet Owner: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Unhappy Pet Owner: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Unhappy Pet Owner: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Pet Owner taken from his Comcast customer service problem that occurred on November 16th, 2017.