Comcast: Hard to understand most of employees, horrible...

A Comcast customer review by GetHuman user ~nomore comcast from November 25th, 2017

Background on ~nomore comcast's case

GetHuman: ~nomore comcast - can you tell our other Comcast customers when your case took place?
~nomore comcast: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
~nomore comcast: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~nomore comcast a list of common Comcast problems)
~nomore comcast: "Change plan" was why I was trying to call.

~nomore comcast's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nomore comcast: Hard to understand most of employees, horrible quality. *** minutes. ppl transfered me to other ppl ** times. **** comcast, worst internet provider ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~nomore comcast: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nomore comcast: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~nomore comcast: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~nomore comcast: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nomore comcast taken from his Comcast customer service problem that occurred on November 22nd, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~nomore comcast's Comcast Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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