Comcast: My business relationship with Xfinity lasted ab...
A Comcast customer review by GetHuman user ~Iamspartacus from November 26th, 2017
Background on ~Iamspartacus's case
GetHuman: ~Iamspartacus - can you tell our other Comcast customers when your case took place?
~Iamspartacus: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Iamspartacus a list of common Comcast problems)
~Iamspartacus: "Streaming or Download Trouble" was why I was trying to call.
~Iamspartacus's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Iamspartacus: My business relationship with Xfinity lasted about two weeks, and the absurdity compounded on itself with each attempt to troubleshoot the problem. This isn't based on a true story- this IS a true story. **. A representative LIES to me and insists that a local provider isn't geared up to provide Internet service in my building. Not true. **. I call Xfinity for Internet service to be activated and am told that a technician will visit in a couple days to install my modem ($** extra, but whatever). I tell them specifically that they need to include the correct * digit suffix for the complete zip code because I live in a metro area. So when I receive my bill a couple days later (keep in mind that at this time I'm not even utilizing Xfinity Internet yet), the billing address is correct but the shipping address is wrong. So they know where to BILL me, they just don't know where I live to install service. **. I talk to a representative a couple days later, who tells me that instead of a tech
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Iamspartacus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Iamspartacus: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Iamspartacus: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Iamspartacus: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Iamspartacus taken from his Comcast customer service problem that occurred on November 22nd, 2017.