Comcast: TV was locked and a message telling me to call...

A Comcast customer review by GetHuman user ~Jane Doe from November 26th, 2017

Background on ~Jane Doe's case

GetHuman: ~Jane Doe - can you tell our other Comcast customers when your case took place?
~Jane Doe: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
~Jane Doe: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Jane Doe a list of common Comcast problems)
~Jane Doe: "Complaint" was why I was trying to call.

~Jane Doe's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jane Doe: TV was locked and a message telling me to call a *-*** number with ** mins of buy this buys that then the number had changed..next number was for ADT...Found new *.. Rep ignored issue, rest service killing my ability to watch for ** mins and all for no reason other than to try and sell me stuff.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Jane Doe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jane Doe: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Jane Doe: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Jane Doe: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jane Doe taken from his Comcast customer service problem that occurred on November 23rd, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Jane Doe's Comcast Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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