Comcast: I have been waiting on a call from someone with...
A Comcast customer review by GetHuman user ~MORGANDEASON from November 26th, 2017
Background on ~MORGANDEASON's case
GetHuman: ~MORGANDEASON - can you tell our other Comcast customers when your case took place?
~MORGANDEASON: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~MORGANDEASON a list of common Comcast problems)
~MORGANDEASON: "Account access" was why I was trying to call.
~MORGANDEASON's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MORGANDEASON: I have been waiting on a call from someone with the requested information since March *, **** and even kept all of my information regarding ticket numbers and such. I am now on the phone again with them for another ** mins and have called ** different times over the course of a month. I STILL HAVE NOT RECEIVED A CALL BACK OR BEEN IN TOUCH WITH THE CORRECT PERSON. I was lied to regarding my security system by being told that it would not restart my contract upon moving (WHICH IT DID) and when I requested the copy of the recorded phone call, it was not produced. They once again, just hung up on me after "transferring me to the correct person." I now will be cancelling ALL services due to their horrible customer service!! I WILL NEVER USE THEIR SERVICES AGAIN OR REFER THEM TO ANYONE!!! I'D RATHER PAY MORE AND RECEIVE BETTER CUSTOMER SERVICE!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~MORGANDEASON: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MORGANDEASON: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~MORGANDEASON: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~MORGANDEASON: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MORGANDEASON taken from his Comcast customer service problem that occurred on November 18th, 2017.