Comcast: BUT I was calling for a hearing-impaired **-yea...
A Comcast customer review by GetHuman user ~Friend of Elderly from November 26th, 2017
Background on ~Friend of Elderly's case
GetHuman: ~Friend of Elderly - can you tell our other Comcast customers when your case took place?
~Friend of Elderly: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Friend of Elderly a list of common Comcast problems)
~Friend of Elderly: "Setup service" was why I was trying to call.
~Friend of Elderly's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Friend of Elderly: BUT I was calling for a hearing-impaired **-year-old who had a *-hour appt. window bc her phone service was out, sat there waiting and NO ONE showed up BECAUSE SHE DIDN'T ANSWER THE PHONE!!! She lives alone and I live an hour away, so I had to give them MY cell number. They refused to believe she'll be there waiting unless someone answers the phone. WAKE UP COMCAST!!! You need to accomodate the elderly. This was inexcusable!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Friend of Elderly: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Friend of Elderly: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Friend of Elderly: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Friend of Elderly: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Friend of Elderly taken from his Comcast customer service problem that occurred on November 19th, 2017.