Comcast: I asked for help on wifi and she thinks I have...
A Comcast customer review by GetHuman user ~stan ikebe from November 28th, 2017
Background on ~stan ikebe's case
GetHuman: ~stan ikebe - can you tell our other Comcast customers when your case took place?
~stan ikebe: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~stan ikebe a list of common Comcast problems)
~stan ikebe: "Setup service" was why I was trying to call.
~stan ikebe's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stan ikebe: I asked for help on wifi and she thinks I have a outage problem. not good
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~stan ikebe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stan ikebe: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~stan ikebe: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~stan ikebe: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stan ikebe taken from his Comcast customer service problem that occurred on November 19th, 2017.