Commonwealth Bank: Makes it simple if you are calling from oversea...

A Commonwealth Bank customer review by GetHuman user ~Anonymous from November 19th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Commonwealth Bank customers when your case took place?
~Anonymous: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Commonwealth Bank, and if so, how?
~Anonymous: I used the 13 22 21 number I found for on the GetHuman Commonwealth Bank customer phone number page I was on: Commonwealth Bank Customer Service Phone Number
GetHuman: And which of these common Commonwealth Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Commonwealth Bank problems)
~Anonymous: "Complaint" was why I was trying to call.

~Anonymous's review of Commonwealth Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Commonwealth Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Makes it simple if you are calling from overseas and cant use your phone! Thanks! :)
GetHuman: Let's quantify your experience contacting Commonwealth Bank. On a scale of 1 to 5, how easy is it go get help on a Commonwealth Bank problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Commonwealth Bank's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Commonwealth Bank customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Commonwealth Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Commonwealth Bank customer service problem that occurred on November 14th, 2017.

Commonwealth Bank

3.00 of 5 stars | 25 reviews

~Anonymous's Commonwealth Bank Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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