Commonwealth of Virginia Department of Taxation: Latrice tried to help, put me on hold and hung...

A Commonwealth of Virginia Department of Taxation customer review by GetHuman user ~lindalou374 from November 26th, 2017

Background on ~lindalou374's case

GetHuman: ~lindalou374 - can you tell our other Commonwealth of Virginia Department of Taxation customers when your case took place?
~lindalou374: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Commonwealth of Virginia Department of Taxation, and if so, how?
~lindalou374: I used the 804-367-8031 number I found for on the GetHuman Commonwealth of Virginia Department of Taxation customer phone number page I was on: Commonwealth of Virginia Department of Taxation Customer Service Phone Number
GetHuman: And which of these common Commonwealth of Virginia Department of Taxation customer issues best describes the reason you wanted to talk to them?
(Shows ~lindalou374 a list of common Commonwealth of Virginia Department of Taxation problems)
~lindalou374: "None of those really matches why I wanted to call Commonwealth of Virginia Department of Taxation that day." was why I was trying to call.

~lindalou374's review of Commonwealth of Virginia Department of Taxation customer service

GetHuman: So how would you sum up your experience for GetHuman's Commonwealth of Virginia Department of Taxation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lindalou374: Latrice tried to help, put me on hold and hung up. What a joke!!
GetHuman: Let's quantify your experience contacting Commonwealth of Virginia Department of Taxation. On a scale of 1 to 5, how easy is it go get help on a Commonwealth of Virginia Department of Taxation problem?
~lindalou374: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lindalou374: I'd give them a five out of five on communication.
GetHuman: And what about Commonwealth of Virginia Department of Taxation's ability to quickly and effectively address your problem?
~lindalou374: For that I would say five out of five.
GetHuman: And finally- any advice for other Commonwealth of Virginia Department of Taxation customers?
~lindalou374: Call them early in the day or late. Don't forget any personal or account information you might need for Commonwealth of Virginia Department of Taxation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lindalou374 taken from his Commonwealth of Virginia Department of Taxation customer service problem that occurred on November 16th, 2017.

Commonwealth of Virginia Department of Taxation

2.83 of 5 stars | 31 reviews

~lindalou374's Commonwealth of Virginia Department of Taxation Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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