Computershare: Still an automated number but talking giberish...

A Computershare customer review by GetHuman user GetHuman-142384 from November 11th, 2017

Background on GetHuman-142384's case

GetHuman: GetHuman-142384 - can you tell our other Computershare customers when your case took place?
GetHuman-142384: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Computershare, and if so, how?
GetHuman-142384: I used the 800-736-3001 number I found for on the GetHuman Computershare customer phone number page I was on: Computershare Customer Service Phone Number
GetHuman: And which of these common Computershare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-142384 a list of common Computershare problems)
GetHuman-142384: "Technical support" was why I was trying to call.

GetHuman-142384's review of Computershare customer service

GetHuman: So how would you sum up your experience for GetHuman's Computershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-142384: Still an automated number but talking giberish gets you to live customer service.
GetHuman: Let's quantify your experience contacting Computershare. On a scale of 1 to 5, how easy is it go get help on a Computershare problem?
GetHuman-142384: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-142384: I'd give them a four out of five on communication.
GetHuman: And what about Computershare's ability to quickly and effectively address your problem?
GetHuman-142384: For that I would say five out of five.
GetHuman: And finally- any advice for other Computershare customers?
GetHuman-142384: Call them early in the day or late. Don't forget any personal or account information you might need for Computershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-142384 taken from his Computershare customer service problem that occurred on November 7th, 2017.

Computershare

3.60 of 5 stars | 35 reviews

GetHuman-142384's Computershare Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Computershare, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Computershare in any way.

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