Constellation Energy: put on hold and then discounted over ** times i...

A Constellation Energy customer review by GetHuman user ~henry from November 11th, 2017

Background on ~henry's case

GetHuman: ~henry - can you tell our other Constellation Energy customers when your case took place?
~henry: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Constellation Energy, and if so, how?
~henry: I used the 877-997-9995 number I found for on the GetHuman Constellation Energy customer phone number page I was on: Constellation Energy Customer Service Phone Number
GetHuman: And which of these common Constellation Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~henry a list of common Constellation Energy problems)
~henry: "Complaint" was why I was trying to call.

~henry's review of Constellation Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's Constellation Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~henry: put on hold and then discounted over ** times in an hour, so sorry i ever changed from pse&g
GetHuman: Let's quantify your experience contacting Constellation Energy. On a scale of 1 to 5, how easy is it go get help on a Constellation Energy problem?
~henry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~henry: I'd give them a two out of five on communication.
GetHuman: And what about Constellation Energy's ability to quickly and effectively address your problem?
~henry: For that I would say three out of five.
GetHuman: And finally- any advice for other Constellation Energy customers?
~henry: Call them early in the day or late. Don't forget any personal or account information you might need for Constellation Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~henry taken from his Constellation Energy customer service problem that occurred on November 8th, 2017.

Constellation Energy

1.00 of 5 stars | 8 reviews

~henry's Constellation Energy Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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