Consumer Cellular: After intake call got a busy signal no matter w...
A Consumer Cellular customer review by GetHuman user ~wndrr from November 22nd, 2017
Background on ~wndrr's case
GetHuman: ~wndrr - can you tell our other Consumer Cellular customers when your case took place?
~wndrr: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Consumer Cellular, and if so, how?
GetHuman: And which of these common Consumer Cellular customer issues best describes the reason you wanted to talk to them?
(Shows ~wndrr a list of common Consumer Cellular problems)
~wndrr: "Overcharge/Strange charge" was why I was trying to call.
~wndrr's review of Consumer Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wndrr: After intake call got a busy signal no matter what option I selected. So much for their superb customer service!
GetHuman: Let's quantify your experience contacting Consumer Cellular. On a scale of 1 to 5, how easy is it go get help on a Consumer Cellular problem?
~wndrr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wndrr: I'd give them a one out of five on communication.
GetHuman: And what about Consumer Cellular's ability to quickly and effectively address your problem?
~wndrr: For that I would say two out of five.
GetHuman: And finally- any advice for other Consumer Cellular customers?
~wndrr: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wndrr taken from his Consumer Cellular customer service problem that occurred on November 19th, 2017.