Cox Communications - Orange County, CA: Service tech completely screwed up my system. I...

A Cox Communications - Orange County, CA customer review by GetHuman user ~mel from November 24th, 2017

Background on ~mel's case

GetHuman: ~mel - can you tell our other Cox Communications - Orange County, CA customers when your case took place?
~mel: Sure. It was late at night, on November 14th.
GetHuman: Did you reach out to Cox Communications - Orange County, CA, and if so, how?
~mel: I used the 833-489-1953 number I found for on the GetHuman Cox Communications - Orange County, CA customer phone number page I was on: Cox Communications - Orange County, CA Customer Service Phone Number
GetHuman: And which of these common Cox Communications - Orange County, CA customer issues best describes the reason you wanted to talk to them?
(Shows ~mel a list of common Cox Communications - Orange County, CA problems)
~mel: "Overcharge/Strange charge" was why I was trying to call.

~mel's review of Cox Communications - Orange County, CA customer service

GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Orange County, CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mel: Service tech completely screwed up my system. I called at ** pm to register my dissatisfaction. Was told they would contact me for service. After I explained how messed up my system was the rep advised me to get my own people to do the repair and send Cox the bill. I waited seventeen hours for a call back from Cox and finally gave up. Called my people, then called Cox to advise. Now getting a refusal to pay for charges I will incur. *Good bye COX. Hello DirecTV
GetHuman: Let's quantify your experience contacting Cox Communications - Orange County, CA. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Orange County, CA problem?
~mel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mel: I'd give them a one out of five on communication.
GetHuman: And what about Cox Communications - Orange County, CA's ability to quickly and effectively address your problem?
~mel: For that I would say two out of five.
GetHuman: And finally- any advice for other Cox Communications - Orange County, CA customers?
~mel: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Orange County, CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mel taken from his Cox Communications - Orange County, CA customer service problem that occurred on November 14th, 2017.

Cox Communications - Orange County, CA

2.33 of 5 stars | 28 reviews

~mel's Cox Communications - Orange County, CA Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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