Crayola: No help !! The product dis not come with all th...

A Crayola customer review by GetHuman user ~mom from November 19th, 2017

Background on ~mom 's case

GetHuman: ~mom - can you tell our other Crayola customers when your case took place?
~mom : Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Crayola, and if so, how?
~mom : I used the 800-272-9652 number I found for on the GetHuman Crayola customer phone number page I was on: Crayola Customer Service Phone Number
GetHuman: And which of these common Crayola customer issues best describes the reason you wanted to talk to them?
(Shows ~mom a list of common Crayola problems)
~mom : "Returns" was why I was trying to call.

~mom 's review of Crayola customer service

GetHuman: So how would you sum up your experience for GetHuman's Crayola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mom : No help !! The product dis not come with all the pieces and tried to talk to someone on line. Just had me on hold.
GetHuman: Let's quantify your experience contacting Crayola. On a scale of 1 to 5, how easy is it go get help on a Crayola problem?
~mom : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mom : I'd give them a three out of five on communication.
GetHuman: And what about Crayola's ability to quickly and effectively address your problem?
~mom : For that I would say four out of five.
GetHuman: And finally- any advice for other Crayola customers?
~mom : Call them early in the day or late. Don't forget any personal or account information you might need for Crayola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mom taken from his Crayola customer service problem that occurred on November 13th, 2017.

Crayola

1.00 of 5 stars | 4 reviews

~mom 's Crayola Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Crayola, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Crayola in any way.

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