D.R. Horton: Terrible no one to talk to

A D.R. Horton customer review by GetHuman user GetHuman-189860 from November 18th, 2017

Background on GetHuman-189860's case

GetHuman: GetHuman-189860 - can you tell our other D.R. Horton customers when your case took place?
GetHuman-189860: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to D.R. Horton, and if so, how?
GetHuman-189860: I used the 817-390-8200 number I found for on the GetHuman D.R. Horton customer phone number page I was on: D.R. Horton Customer Service Phone Number
GetHuman: And which of these common D.R. Horton customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-189860 a list of common D.R. Horton problems)
GetHuman-189860: "Warranty claim" was why I was trying to call.

GetHuman-189860's review of D.R. Horton customer service

GetHuman: So how would you sum up your experience for GetHuman's D.R. Horton customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-189860: Terrible no one to talk to
GetHuman: Let's quantify your experience contacting D.R. Horton. On a scale of 1 to 5, how easy is it go get help on a D.R. Horton problem?
GetHuman-189860: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-189860: I'd give them a four out of five on communication.
GetHuman: And what about D.R. Horton's ability to quickly and effectively address your problem?
GetHuman-189860: For that I would say five out of five.
GetHuman: And finally- any advice for other D.R. Horton customers?
GetHuman-189860: Call them early in the day or late. Don't forget any personal or account information you might need for D.R. Horton to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-189860 taken from his D.R. Horton customer service problem that occurred on November 12th, 2017.

D.R. Horton

3.50 of 5 stars | 17 reviews

GetHuman-189860's D.R. Horton Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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