DHL Customer Reviews

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DHL Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.1
OUT OF 5
RESPONSIVENESS
30.6
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


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Recent DHL Reviews 1 - 15 of 24

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 by sw - from 5 mos ago

very helpful customer service rep, sorted missing parcel quickly Read full review ›
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 by Anonymous - from 7 mos ago

TOP NOTCH WHOEVER PUT THIS UP! Read full review ›
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 by enzo - from 7 mos ago

need to make a shipping Read full review ›
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 by andre - from 7 mos ago

From: Andre Zeman [mailto:zemanandre@yahoo.com] Sent: September-29-11 11:26 AM To: 'Chantal Carriere (DHL CA)' Subject: RE: AWB - 746154170 Read full review ›
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 by Mario - from 10 mos ago

ok Read full review ›
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 by bikin4fun - from 11 mos ago

I have been using DHL for over 5 years, I have to admit that their non US service is great, once packages leave the US they get delivered on Read full review ›
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 by Anonymous - from 1 yr ago

Poor customer service. Read full review ›
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 by Anonymous - from 1 yr ago

n/a Read full review ›
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 by Anonymous - from 1 yr ago

it was awesome Read full review ›
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 by dhl - from 1 yr ago

horrible chat Read full review ›
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 by TerribleDHL - from 1 yr ago

On hold for over 4 hours Read full review ›
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 by Anonymous - from 1 yr ago

got to 79 minutes in wait time, just hung up when i got there. absolute BS Read full review ›
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 by skierterry - from 1 yr ago

it's not the wait time, it's the time to get useful information response time. It's been 5 days since the package arrived in the USA, it's b Read full review ›
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 by skierterry - from 1 yr ago

Tracking information not clear, customer service line always busy, initial email response was a canned response of no value. Personal email Read full review ›
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 by Anonymous - from 1 yr ago

we had a complicated shipping problem: United Arab Emirates - they were very helpful with customs info, timing, etc. Unfortunately, their sh Read full review ›
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