DTE Energy Customer Reviews

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DTE Energy Ratings Summary

SUPPORT QUALITY
2.7
OUT OF 5
COMMUNICATION
2.9
OUT OF 5
RESPONSIVENESS
15.3
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


See how DTE Energy has done over time on our DTE Energy ratings page.
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Recent DTE Energy Reviews 1 - 15 of 29

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 by Pooh - from 9 days ago

Okay Read full review ›
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 by Anonymous - from 13 days ago

Always expect 30+ minutes OR code a callback (usually 60+ minutes), though callbacks don't always work/connect Read full review ›
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 by Anonymous - from 1 mo ago

they were Read full review ›
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 by BettyM - from 1 mo ago

She was very polite and most importantly, knew how to do her job. Read full review ›
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 by Anonymous - from 2 mos ago

They were rude un professional and utterly disrespectful Read full review ›
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 by Tricia666 - from 2 mos ago

Best Customer Service Read full review ›
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 by Anonymous - from 3 mos ago

Wonderful Read full review ›
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 by Joan - from 4 mos ago

I first called 734-302-4800 and was given another number: 1-800-477-4747, waited 10 minutes. When answered by Christian, he said I had the Read full review ›
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 by JuliaD - from 4 mos ago

Very polite and took care of my needs quickly. Read full review ›
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 by Anonymous - from 7 mos ago

Waited on hold for over an hour and never did talk to anyone about a power outage. Read full review ›
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 by jpattie - from 8 mos ago

His name was William and he was very polite and professional. I could not ask for better service. Read full review ›
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 by Anonymous - from 9 mos ago

Got put on hold for a few minutes only to find out that due to high call volume they could not take my call. The automated system then hung Read full review ›
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 by Anonymous - from 9 mos ago

over load sysytem said call back Read full review ›
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 by fumc - from 10 mos ago

Request for information handled quickly and professionally. Great Job. Read full review ›
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 by M2345c - from 1 yr ago

Wanted to live chat never got a chance to and I didn't get any help at all. Read full review ›
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