DTE Energy Customer Reviews

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DTE Energy Ratings Summary

SUPPORT QUALITY
2.5
OUT OF 5
COMMUNICATION
2.7
OUT OF 5
RESPONSIVENESS
16.4
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


See how DTE Energy has done over time on our DTE Energy ratings page.
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Recent DTE Energy Reviews 1 - 9 of 9

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 by JuliaD - from 22 days ago

Very polite and took care of my needs quickly. Read full review ›
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 by Anonymous - from 3 mos ago

Waited on hold for over an hour and never did talk to anyone about a power outage. Read full review ›
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 by jpattie - from 4 mos ago

His name was William and he was very polite and professional. I could not ask for better service. Read full review ›
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 by Anonymous - from 5 mos ago

Got put on hold for a few minutes only to find out that due to high call volume they could not take my call. The automated system then hung Read full review ›
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 by Anonymous - from 5 mos ago

over load sysytem said call back Read full review ›
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 by fumc - from 6 mos ago

Request for information handled quickly and professionally. Great Job. Read full review ›
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 by M2345c - from 9 mos ago

Wanted to live chat never got a chance to and I didn't get any help at all. Read full review ›
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 by Anonymous - from 9 mos ago

Very courteous and professional. Read full review ›
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 by Disgusted - from 10 mos ago

On 6/17/2013, at about 8:15A.M., a DTE employee came to my door requesting access to the DTE pole in my backyard. I gave permission. Shor Read full review ›
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 by Mad as hell - from 10 mos ago

They tell u one thing an do something else an thats bull Read full review ›
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 by Patricia Walker - from 1 yr ago

Carla was the representative whom I spoke with on 3/19/2013. She was short and rude. When I told her that I requested the pass due amount th Read full review ›
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 by butterfly5116 - from 1 yr ago

Professional and curteous service is what I received on 2/20/13 from ID#0908. Thank you for handling my account. The previous phone call int Read full review ›
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 by A - from 1 yr ago

I was calling to report a power outage, which is automated, and is easy. I like that you can call and report it, and call back later to get Read full review ›
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 by Anonymous - from 1 yr ago

Needed a name change and was done without any problems. Read full review ›
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 by Anonymous - from 1 yr ago

On December 28th,2012 came to our business and took down our fence to install new electrical poles for the area however they didn't re-insta Read full review ›
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