DTE Energy Customer Reviews

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DTE Energy Ratings Summary

SUPPORT QUALITY
3.0
OUT OF 5
COMMUNICATION
3.0
OUT OF 5
RESPONSIVENESS
14.4
MINUTES - AVERAGE
OVERALL RATING
3.4
OUT OF 5


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Recent DTE Energy Reviews 1 - 15 of 29

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 by Anonymous - from 30 days ago

They might as well be robots. They pass the buck and always make it sound like you are the village idiot... oh and then they say there is n Read full review ›
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 by Anonymous - from 4 mos ago

great service Read full review ›
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 by hsodyag - from 4 mos ago

I am at work, had to hang up Read full review ›
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 by Anonymous - from 4 mos ago

Thanks. Wait would have been much longer. Read full review ›
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 by Mere - from 5 mos ago

Waited 10 minutes when call through the regular customer service prompts estimated a 1 1/2 hour wait. Worked great! Read full review ›
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 by Anonymous - from 6 mos ago

Thanks for the tip...their automated problem-reporting page did not a comment or description field & the nature of the problem was key to it Read full review ›
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 by Boltingdata - from 7 mos ago

First time trying get human and I will use it again and again, just saved at least a half hour. Read full review ›
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 by Anonymous - from 7 mos ago

very helpful Read full review ›
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 by Anonymous - from 8 mos ago

Was disappointed but I understood, even though I was scared out of wits that my whole neighborhood would go up in flames and still do. Trans Read full review ›
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 by Pooh - from 9 mos ago

Okay Read full review ›
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 by Anonymous - from 9 mos ago

Always expect 30+ minutes OR code a callback (usually 60+ minutes), though callbacks don't always work/connect Read full review ›
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 by Anonymous - from 10 mos ago

they were Read full review ›
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 by BettyM - from 11 mos ago

She was very polite and most importantly, knew how to do her job. Read full review ›
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 by Anonymous - from 11 mos ago

They were rude un professional and utterly disrespectful Read full review ›
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 by Tricia666 - from 11 mos ago

Best Customer Service Read full review ›
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