DTE Energy: Waited on hold for over an hour and never did t...

A DTE Energy customer review by GetHuman user GetHuman-362311 from November 20th, 2017

Background on GetHuman-362311's case

GetHuman: GetHuman-362311 - can you tell our other DTE Energy customers when your case took place?
GetHuman-362311: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to DTE Energy, and if so, how?
GetHuman-362311: I used the 800-477-4747 number I found for on the GetHuman DTE Energy customer phone number page I was on: DTE Energy Customer Service Phone Number
GetHuman: And which of these common DTE Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-362311 a list of common DTE Energy problems)
GetHuman-362311: "Setup Service" was why I was trying to call.

GetHuman-362311's review of DTE Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's DTE Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-362311: Waited on hold for over an hour and never did talk to anyone about a power outage.
GetHuman: Let's quantify your experience contacting DTE Energy. On a scale of 1 to 5, how easy is it go get help on a DTE Energy problem?
GetHuman-362311: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-362311: I'd give them a four out of five on communication.
GetHuman: And what about DTE Energy's ability to quickly and effectively address your problem?
GetHuman-362311: For that I would say one out of five.
GetHuman: And finally- any advice for other DTE Energy customers?
GetHuman-362311: Call them early in the day or late. Don't forget any personal or account information you might need for DTE Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-362311 taken from his DTE Energy customer service problem that occurred on November 17th, 2017.

DTE Energy

3.00 of 5 stars | 28 reviews

GetHuman-362311's DTE Energy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DTE Energy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DTE Energy in any way.

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