DTE Energy: They tell u one thing an do something else an t...
A DTE Energy customer review by GetHuman user ~Mad as hell from November 16th, 2017
Background on ~Mad as hell's case
GetHuman: ~Mad as hell - can you tell our other DTE Energy customers when your case took place?
~Mad as hell: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to DTE Energy, and if so, how?
GetHuman: And which of these common DTE Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad as hell a list of common DTE Energy problems)
~Mad as hell: "Complaint" was why I was trying to call.
~Mad as hell's review of DTE Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's DTE Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad as hell: They tell u one thing an do something else an thats bull
GetHuman: Let's quantify your experience contacting DTE Energy. On a scale of 1 to 5, how easy is it go get help on a DTE Energy problem?
~Mad as hell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad as hell: I'd give them a four out of five on communication.
GetHuman: And what about DTE Energy's ability to quickly and effectively address your problem?
~Mad as hell: For that I would say one out of five.
GetHuman: And finally- any advice for other DTE Energy customers?
~Mad as hell: Call them early in the day or late. Don't forget any personal or account information you might need for DTE Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad as hell taken from his DTE Energy customer service problem that occurred on November 11th, 2017.