Debenhams: My order was cancelled due to item no longer in...

A Debenhams customer review by GetHuman user ~kez6161 from November 25th, 2017

Background on ~kez6161's case

GetHuman: ~kez6161 - can you tell our other Debenhams customers when your case took place?
~kez6161: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Debenhams, and if so, how?
~kez6161: I used a email I found on the GetHuman Debenhams customer service contact info page: Contact Debenhams Customer Service
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows ~kez6161 a list of common Debenhams problems)
~kez6161: "Cancel order" was why I was trying to contact.

~kez6161's review of Debenhams customer service

GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kez6161: My order was cancelled due to item no longer in stock. Status was unable to fulfil payment reversal. When asked about it was told to wait another few days to see if it is refunded. Hate to think I will have to then wait another eleven mins to talk to someone on this issue.....
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
~kez6161: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kez6161: I'd give them a one out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
~kez6161: For that I would say two out of five.
GetHuman: And finally- any advice for other Debenhams customers?
~kez6161: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kez6161 taken from his Debenhams customer service problem that occurred on November 19th, 2017.

Debenhams

1.00 of 5 stars | 42 reviews

~kez6161's Debenhams Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Debenhams, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Debenhams in any way.

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