Dell Customer Service Customer Reviews

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Dell Customer Service Ratings Summary

SUPPORT QUALITY
1.9
OUT OF 5
COMMUNICATION
1.9
OUT OF 5
RESPONSIVENESS
19.2
MINUTES - AVERAGE
OVERALL RATING
2.4
OUT OF 5


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Recent Dell Customer Service Reviews 1 - 15 of 30

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 by cheygal - from 1 day ago

Normally I abhore talking to people in India, and I would far prefer speaking to an American, however, I was helped immediately and the man Read full review ›
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 by fradzz - from 4 mos ago

The worst, the very worst customer service in the world. Anti-Christ of America corporations. Read full review ›
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 by Anonymous - from 4 mos ago

Bot desktop and printer Christmas and never thought I would be writing a review. When you buy a Dell product, just presume your are on your Read full review ›
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 by acotzin - from 6 mos ago

worst customer service ever. Did nothing to help after their mistake. NEVER buy a Dell computer. No one has the authority to fix anything Read full review ›
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 by Maniladoo - from 6 mos ago

Horrible - all of their CSRs are trained to direct customers to their "premium software support service", for an extra $180/year. Read full review ›
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 by shyam nandan kumar - from 8 mos ago

my laptop is not work properly and opening of its window takes much more time.currently my laptop in warranty period and my present addres Read full review ›
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 by ignatz - from 10 mos ago

My call to Technical Customer Service was long at over 1 1/2 hours and useless. The technical service person and her supervisor Greg (in In Read full review ›
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 by mg - from 10 mos ago

I sent my laptop to Dell to replace the LCD screen that was damaged. I told them to not touch any files on the hard drive. It came back fi Read full review ›
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 by Anonymous - from 10 mos ago

was transferred 5x and on the phone for 45 minutes and still no resolution and the people on the other end of the phone barely spoke english Read full review ›
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 by janeptown - from 10 mos ago

my new Inspiron laptop operating system crashed. i spent hours on phone with foreign technical staff trying to diagnose and understand the Read full review ›
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 by ANNONYMOUS - from 11 mos ago

I called with a simple problem: a charge that I wanted to take off automatic annual renewal. I spoke to 6 different people in India. When no Read full review ›
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 by dadofkmm - from 11 mos ago

number worked for me besides getting xps service since I have a studio laptop!!! Read full review ›
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 by jason95821 - from 11 mos ago

second time i have had issues with parts sent to me frist time i bought a new vid card and it stopped working 3months later second time i Read full review ›
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 by okay - from 1 yr ago

Probably someone in India - but very good communication. Satisfied. Read full review ›
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 by Anonymous - from 1 yr ago

I never got to a human. The menu doesn't register my service tag. I can't reach a technician at all. The computer is under warranty, hasn Read full review ›
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