Dell Customer Service Customer Reviews - Page 2

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Dell Customer Service Ratings Summary

SUPPORT QUALITY
1.9
OUT OF 5
COMMUNICATION
1.9
OUT OF 5
RESPONSIVENESS
19.2
MINUTES - AVERAGE
OVERALL RATING
2.4
OUT OF 5


See how Dell Customer Service has done over time on our Dell Customer Service ratings page.
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Recent Dell Customer Service Reviews 16 - 30 of 30

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 by Anonymous - from 1 yr ago

After two hours, I gave up trying to reach a technician. It's impossible. Dell customer service is terrible. Read full review ›
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 by Anonymous - from 1 yr ago

I have spent 2 days trying to get a full refund for a overpriced, under-performing, very disappointing Alienware laptop. On the phone right Read full review ›
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 by jmr299 - from 1 yr ago

good guy, he spoke perfect engkish and was easy to understand Read full review ›
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 by Susan - from 1 yr ago

I was sent a computer with a bad hard drive. It has been a nightmare to the point I had to hire an attorney and we are in process of suing t Read full review ›
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 by suckersweare - from 1 yr ago

Dell SUCKS! Cust Ser doesn't have anyone that knows how to reload an XPS9000 from the ground up, they all have to research each question. Th Read full review ›
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 by Anonymous - from 1 yr ago

Only took 2 transfer to get to the person who resolved my problem. Read full review ›
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 by unhappy_erik - from 2 yrs ago

6 months and over 20 calls, emails, tweets. They have not not stnt me my 2 $100 gift cards that were part of the order. Read full review ›
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 by Formel Dell Customer - from 2 yrs ago

Dell has really fallen off the wagon in regards to customer service. I recently placed an order with Dell for my small business for two lap Read full review ›
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 by drdolittle815 - from 2 yrs ago

I called just to find out why I had not received my order, even though their website said that it should have shipped. I finally found out Read full review ›
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 by Anonymous - from 2 yrs ago

This is the Canadian Customer Support. Not the US. Read full review ›
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 by Anonymous - from 2 yrs ago

I WILL NEVER USE DELL AGAIN. THEY DO NO UNDERSTAND CUSTOMER SERVICE Read full review ›
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 by Anonymous - from 2 yrs ago

warranty issue, got transferred 11 times and my problem was not solved. Contacted attorney general of oregon Read full review ›
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 by frustrated - from 2 yrs ago

must have been transferred 8-9 times each time i called and got no answers Read full review ›
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 by djbrown101 - from 2 yrs ago

For the heavy cost of one time support there reps should be easy to understand in most cases the first two I spoke with could barely be unde Read full review ›
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 by marka360 - from 2 yrs ago

Waste of time to try to talk to these people Read full review ›
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