Delta Airlines: Jeff (or Geoff?) helped me settle a refund issu...
A Delta Airlines customer review by GetHuman user ~Amsterdam Traveler from November 24th, 2017
Background on ~Amsterdam Traveler's case
GetHuman: ~Amsterdam Traveler - can you tell our other Delta Airlines customers when your case took place?
~Amsterdam Traveler: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Amsterdam Traveler a list of common Delta Airlines problems)
~Amsterdam Traveler: "Complaint" was why I was trying to call.
~Amsterdam Traveler's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amsterdam Traveler: Jeff (or Geoff?) helped me settle a refund issue and offered excellent advice for future travel. He was terrific.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~Amsterdam Traveler: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amsterdam Traveler: I'd give them a four out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~Amsterdam Traveler: For that I would say three out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~Amsterdam Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amsterdam Traveler taken from his Delta Airlines customer service problem that occurred on November 19th, 2017.